> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jaaxis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and manage bookings

> Review bookings in list or calendar view and create, confirm, reschedule, cancel, delete, or update a Jaaxis booking.

Open your agent, select **Connect → Bookings → Manage**, then choose the **Bookings** tab.

## Find bookings

Use list or calendar view. Status views separate upcoming, pending, past, and cancelled bookings. Open a booking to see its service, time, assigned availability, and collected customer data.

## Booking actions

* **Confirm** a pending booking when the service requires approval.
* **Reschedule** by choosing another available time.
* **Cancel** when the reservation should remain in history but no longer occupy availability.
* **Delete** when the record should be permanently removed.
* **Edit collected data** to correct customer-provided fields.

<Warning>
  Cancellation and deletion are different. Cancel when you need an audit trail; delete only when the record should be removed permanently.
</Warning>

## Create a booking for a customer

Select **New booking**, choose a service, enter collected data, then select availability and time. A **Custom** booking does not use or occupy configured availability; set its timezone and exact start/end carefully.

If Jaaxis reports that availability changed, another booking or schedule update used that time. Refresh the available starts and choose again.

## Confirm customer communication

After creating, confirming, rescheduling, or cancelling, check the conversation and any configured confirmation email so the customer receives the expected information.