> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jaaxis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Take over and reply to a customer

> Pause automated replies, send a human response through the original channel, attach files, and resume a Jaaxis conversation safely.

Pause a conversation when a person needs to take control without competing with automated replies.

<Steps />

## Revise an agent reply

When the interface offers **Revise** or **Improve**, review the customer's question and the original answer before sending a replacement. Correct the underlying knowledge or behavior as well, so the same problem does not repeat.

<Tip>
  Summarize any promise, exception, or next action clearly in the conversation before resuming automation.
</Tip>