> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jaaxis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Jaaxis questions

> Get concise answers about agent languages, knowledge, human takeover, channels, plans, Assistant access, MCP scope, and deleting data.

<AccordionGroup>
  <Accordion title="Will my agent invent an answer?">
    Jaaxis is designed to answer from the knowledge you provide and decline or forward when relevant knowledge is missing. You must still test representative and edge-case questions before going live.
  </Accordion>

  <Accordion title="Can one agent use several channels?">
    Yes. Supported website and messaging channels can feed the same agent and inbox. Test each channel independently after connecting it.
  </Accordion>

  <Accordion title="Can the agent reply in Traditional Chinese?">
    Yes. It normally matches the customer's language. Add an explicit Traditional Chinese rule when your business requires it for every reply.
  </Accordion>

  <Accordion title="How do I stop automated replies for one customer?">
    Open the conversation in **Inbox** and choose **Pause**. Resume only when the agent can continue safely.
  </Accordion>

  <Accordion title="Why can't I add knowledge?">
    Check the source input, file type and 15 MB limit, your role, and the account's remaining credits.
  </Accordion>

  <Accordion title="How do I change MCP access?">
    Remove and reconnect the Jaaxis MCP from the AI client, then choose a new scope during browser consent.
  </Accordion>

  <Accordion title="Are the Dashboard Assistant and customer agent the same?">
    No. The Dashboard Assistant helps a merchant manage Jaaxis. A customer-facing agent answers customers through connected channels.
  </Accordion>

  <Accordion title="Should I delete or archive a conversation?">
    Archive when you may need the history. Delete only when you intend to remove it permanently.
  </Accordion>
</AccordionGroup>

If the answer depends on your live plan, credit balance, or renewal date, use **Settings → Plans & billing** rather than an older screenshot or saved price.