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Each Jaaxis organization has its own plan, credits, payment history, and billing period. Choose the organization first, then open Organization settings → Plans & billing. You need Billing permission to change plans, buy credits, or view invoices.

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Review or change the plan

1

Confirm the organization

Check the organization switcher and current plan, credits, agent allowance, renewal or end date, and any scheduled change.
2

Review the intended purchase

Choose the available plan, extra-agent, or credit action. Read the actual price, effective date, billing interval, and allowance before confirming.
3

Complete the offered checkout

Follow the payment flow shown for this organization. Jaaxis supports Stripe and Whop; management controls can differ by provider. Do not start a second checkout while the first is being checked.
4

Confirm the recorded outcome

Return to Jaaxis and use Check payment status when offered. Verify the final plan, credits, allowance, dates, and payment status in the same organization.
Use current in-app quotes rather than prices from an old screenshot. All members and their assistants can inspect the organization’s plan; billing changes remain dashboard operations for authorized members.

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Who uses which credits

Agent work, including customer replies, follow-ups, Preview, scenario tests, and knowledge preparation, charges the organization that owns the agent. Sharing it does not move its bill or consume a slot in the receiving organization. The Assistant’s own AI calls use its chat’s organization. Credits are never pooled or borrowed across organizations. An additional organization starts without free credits; the personal organization retains the Free plan’s monthly credits.

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Per-agent budget

Open the agent’s Settings → Monthly budget, set Monthly credit budget, and save. Empty means no per-agent limit; zero is a zero budget, not unlimited. Check the saved usage and limit. A budget does not add credits.

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Changes, refunds, and history

Check the effective date for upgrades, downgrades, cancellation, or extra-agent changes. A reduction can be refused if the agents retained exceed the new allowance. Extra-agent subscriptions may need separate management. Use Invoices & payments for recorded payments and refunds. A pending or processing payment is not confirmed paid. Follow the receipt or invoice options actually offered for that provider. A refund or lost dispute can remove the corresponding plan, extra agents, or unused credits; an open dispute can hold the entitlement. Inspect the resulting status before assuming access is unchanged.
Read any warning about agent or data deletion before confirming a cancellation or deleting an organization. Keep needed records first, and do not repeat a payment simply because its status has not updated yet.
For referral earnings, see Partner Program.