Open Settings → Plans & billing for the current prices, allowances, renewal date, credit balance, and available changes.
Credits
Jaaxis charges credits based on actual AI usage. Reply counts shown in pricing are estimates because message length, retrieval, and model work vary. When credits run out, credit-consuming actions such as adding knowledge or generating replies may stop until the balance is replenished.
Plan changes
- Upgrades may charge a prorated amount immediately. Review the preview before confirming.
- Downgrades are scheduled for the end of the current billing period.
- A downgrade can be blocked when you have more agents than the target plan allows.
- Additional-agent subscriptions must be adjusted before some downgrades.
- You can cancel a scheduled downgrade before it takes effect.
Billing records
Use the management controls to update billing information and view invoices or payments. Always rely on the live pricing screen for current amounts.
Cancellation
Cancellation is scheduled according to the date shown in Jaaxis. Read the confirmation carefully: the interface warns when agents and associated data will be permanently deleted after access ends.
Do not confirm cancellation until you understand the effective date and data-deletion consequence. This action may not be reversible after deletion.
