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Ask the Jaaxis Assistant to set your agent’s identity, tone, and language. Review the result in Training → Instructions. There is no separate Persona editor.
1

Describe the standing guidance

Open the intended agent and Assistant. State who it represents, its customer-facing name, tone, and goals that apply across conversations.
2

State language requirements

Explain which languages customers use and any exception to matching their language. If you require Taiwan Traditional Chinese for every reply, say so explicitly.
3

Review the instructions

After the Assistant completes the change, open Training → Instructions. Confirm the identity and tone are correct. Keep changing prices and policies in Knowledge instead.
4

Test representative conversations

In Preview, try the same customer question in relevant languages. Confirm tone, language, and factual accuracy. Ask the Assistant to correct specific problems.
For example: “Represent our bakery as a warm, direct receptionist. Help customers choose products and arrange pickups. Use Taiwan Traditional Chinese when the customer writes Chinese.” A newly created agent for a Chinese-language account starts with a Traditional Chinese instruction. It is editable guidance, not a fixed platform restriction; the Assistant can change it to match your business. A rule for a particular situation, such as a refund exception or a handover, belongs in the relevant scenario and workflow. Explain the outcome rather than adding a long universal instruction. For the customer-facing name, picture, colors, and theme, use the available appearance controls or ask the Assistant. A display-name change does not by itself explain your business identity to the agent. See Add knowledge and Handoff.