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Use Jaaxis Preview to try the live agent as a customer. Use Training → Scenarios to review the customer situations the Assistant has tested. These serve different purposes.

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Try a conversation

1

Open Preview

Open the intended agent and select Preview. Choose the channel tab you want to try, and start a new chat when you need a clean conversation.
2

Try a real customer goal

Ask a common question, then test an exception, missing information, and a request for help. For bookings or other actions, follow through to the observable result.
3

Check facts and actions

Compare the answer with your current business policy. Check Sources when offered, and inspect any booking, label, file, or connected-system change rather than trusting the wording alone.
4

Ask for a precise correction

Tell the Assistant what happened, what should happen, and which agent and conversation you mean. Let it correct the relevant knowledge or behavior, then repeat the failing example.

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Review scenarios

Open Training → Scenarios. Each scenario states a customer outcome. Expand a tested case to inspect its Transcript, recorded actions, and any Reasons for failure. Use Revise to ask the Assistant to correct the case or behavior. The page shows the latest completed results for cases that have run. A case that has never finished may not appear; the list is not a live progress indicator. Transcripts are removed seven days after the run. Ask the Assistant to test a specific situation or all cases when appropriate. Test runs use the agent-owning organization’s credits. A failed or interrupted run is not proof of success.

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Preview is not a delivery test

Preview uses the selected channel’s reply formatting but does not prove the real account can receive or deliver messages. Debounce delays apply to live conversations, not Preview or scenario runs. Test actual delivery from the customer side after connecting the channel.
Preview may call live tools and change real data. Use harmless test records or test destinations. A configuration rollback does not undo an external action.