Skip to main content
Use the Jaaxis Assistant to investigate missing facts, rejected material, or incorrect answers. Training no longer uses the old Trained upload-status and bulk-action editor.

​
An attachment is rejected

Check the type and size limit shown by the Assistant’s upload control. Re-export damaged or password-protected documents. Do not keep uploading duplicate copies while an earlier request is unresolved. An attachment provides material for the Assistant. It is not automatically a customer-facing knowledge entry or a file the agent can send.

​
A website cannot be read

Provide the complete public URL in the chat. If the Assistant asks you to choose pages, finish that request and return to the chat. Confirm the page is accessible without login; do not supply private or local network addresses.

​
The correct information is missing

Open Training → Knowledge and expand the relevant category and entry. Ask the Assistant to check whether it organized the material correctly and made the change live. Supply the exact missing condition, value, or exception, then retest in Preview. If the agent shows Start migration, follow migration before trying to edit the old setup.

​
Old and new policies conflict

Give the Assistant the authoritative current source and explain what it replaces. Ask it to update affected facts and customer situations, then test both the normal question and an exception. Do not leave conflicting copies active and expect the agent to guess.

​
The agent describes a file but does not send it

Attach the original in the current Assistant chat and explicitly ask for it to be sent in the intended situation. Review the relevant scenario and test the actual attachment in Preview. The old Knowledge @ file-picker workflow is not the current editor.

​
Before contacting support

Record the organization, agent, material name or public URL, approximate time, visible error, and a sanitized example question. Keep credentials and customer data out of the report.
Do not resend private originals through an unapproved support channel. Check what the material contains before sharing it.