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Use the symptom below to find the safest next step.
Confirm the file is PDF, DOCX, XLSX, CSV, or TXT and no larger than 15 MB. Re-export damaged or password-protected files before uploading.
Wait for the status to update, then reload Trained. If it remains unchanged, avoid uploading duplicate copies; retain the source name and contact Jaaxis with the time of the attempt.
Use a complete public http or https URL. Try the canonical page rather than a redirect, and confirm the page is reachable without login. Private, local, and restricted addresses are not accepted.
Keep the entry focused, include the words customers use, remove contradictions, confirm it is active and within its schedule, then retest in Preview.
Search for every version of the policy. Update or deactivate the outdated entries so only one active source defines the fact.

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Information to collect before contacting Jaaxis

Record the agent name, source name or URL, source type, approximate attempt time, visible status, and a sanitized test question. Never send the original file when it contains sensitive data unless Jaaxis provides an approved secure method.