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Connect a LINE Official Account through its Messaging API channel. Jaaxis manages the channel access token after the connection is saved, so you do not need to create or paste one.

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What you need

You need:
  • A LINE Official Account that you can manage
  • Permission to enable its Messaging API
  • The account’s Channel ID and Channel Secret
1

Enable the Messaging API

Open LINE Official Account Manager, select the account, then go to Settings → Messaging API. Select Enable Messaging API if it is not already enabled.
2

Open the LINE connection in Jaaxis

In Jaaxis, open the agent, select Connect, and choose LINE. Keep this window open while you finish the setup in LINE.
3

Enter the channel credentials

Copy the Channel ID and Channel Secret from LINE Official Account Manager into the matching Jaaxis fields. Do not add spaces before or after either value.
4

Configure the webhook

Copy the URL shown under Paste this into Webhook URL in Jaaxis. In the LINE Developers Console, select the same Provider and Channel, open Messaging API, paste the URL into Webhook URL, and turn on Use webhook.
5

Turn on Webhooks in Response settings

In LINE Official Account Manager, open the same account and go to Response settings → Toggle on Webhooks, as shown in the Jaaxis setup instructions. Confirm Webhooks is on before testing customer messages.
6

Optionally enable redelivery

In the same LINE Messaging API settings, turn on Webhook redelivery. This lets LINE resend a message if a temporary network problem prevents Jaaxis from receiving it.
7

Connect and test

Return to Jaaxis and select Connect. A successful connection shows the LINE account name with a Connected badge. Send a message to the Official Account and confirm that the conversation appears in the agent’s Inbox.
Treat the Channel Secret as a credential. Never put it in trained knowledge, screenshots, chat messages, or support tickets.
If the connection fails, confirm that the Channel ID and Channel Secret belong to the same Official Account and that the copied values contain no extra spaces.

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Reply behavior and LINE quota

Ask the Assistant to configure follow-ups or split replies. Follow-ups and additional reply messages after the first use the LINE Official Account’s message quota. The Assistant provides the quota notice when configuring this behavior; the connection card does not display that hint. Test both the reply and your available LINE quota before relying on a multi-message workflow.