Use Training → Knowledge → Trained to review everything your agent can use.
Find content
Search by meaning to locate relevant trained items. Filters narrow the list by source type, including text, Q&A, websites, files, and store products. Status filters show active, inactive, and scheduled items.
Control availability
- Active content may be retrieved immediately.
- Inactive content stays stored but is not used in answers.
- Scheduled content follows its configured start and end time.
Select one or more items to activate, deactivate, schedule, or delete them together.
Edit an item
Open an item to update its text, schedule, or attachments. Keep each item focused on one subject. If a fact changes, replace the outdated wording instead of adding a contradictory second entry.
Store products
Product knowledge synchronized from a connected store is managed by that store connection. Removing or unsyncing products affects what the agent can answer about the catalog.
Deleting knowledge is permanent. Confirm the selected items and source type before deletion.
A safe update routine
