Find content
Search by meaning to locate relevant trained items. Filters narrow the list by source type, including text, Q&A, websites, files, and store products. Status filters show active, inactive, and scheduled items.Control availability
- Active content may be retrieved immediately.
- Inactive content stays stored but is not used in answers.
- Scheduled content follows its configured start and end time.
Edit an item
Open an item to update its text, schedule, or attachments. Keep each item focused on one subject. If a fact changes, replace the outdated wording instead of adding a contradictory second entry.Store products
Product knowledge synchronized from a connected store is managed by that store connection. Removing or unsyncing products affects what the agent can answer about the catalog.A safe update routine
1
Find the source to update
Open Training → Knowledge → Trained. Search by name or meaning, then use the source and status filters to confirm you selected the intended item.
2
Prevent retrieval while editing
Select the item and choose Actions → Deactivate when the current information must not be used during the update. Confirm its status changes to Inactive.
3
Update the content
Open the item, replace the outdated wording, and select Save. For time-limited information, use Actions → Schedule and set the intended start and end dates.
4
Make the updated source available
Return to the Trained list, select the item, and choose Actions → Activate, or leave it Scheduled if it should become available later. Confirm the displayed status is correct.
5
Verify the answer
Open Preview and ask representative questions that depend on the updated information. Confirm the agent uses the new wording and no longer gives the superseded answer.