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A store connection gives an agent controlled access to product and order information. Jaaxis currently supports Shopify, WooCommerce, and Shopline.

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Connect the store

1

Prepare the store connection

Obtain the credentials requested by Jaaxis for the intended platform and make sure they have only the store permissions you plan to use. From Agents, open the agent, select Connect, and choose Store → Connect.
2

Enter the store details

Select Shopify, WooCommerce, or Shopline, enter the store URL and the matching credential fields, then select Next. Use the platform-specific guide beside each credential field when needed.
3

Choose allowed order actions

Under What the AI can do, review order lookup and enable only the cancellation, refund, or shipping-detail actions the agent should perform. Configure any writable order statuses shown for the selected platform.
4

Choose product knowledge

Turn on Sync product catalog if the agent should answer from store products. Select the products to sync and decide whether new products should be synchronized automatically.
5

Connect and verify

Select Connect. The Store card shows the connected platform. In Preview, ask about a synchronized product and use a non-customer test order to confirm the allowed order lookup or action behaves as configured.
Store credentials can permit customer or order actions. Grant only the permissions you intend, keep credentials out of knowledge and chat, and rotate any exposed value in the store platform.

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Ongoing maintenance

Use Manage to change action permissions or the product selection. Use Resync after significant catalog changes. Disconnecting the store stops store actions and affects synchronized product knowledge.