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Connect a WhatsApp Business phone number to one Jaaxis agent through Meta’s sign-in flow. You do not paste an access token into Jaaxis.

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Before you begin

Use an account that can manage the intended WhatsApp Business account and phone number. Complete any phone-ownership verification requested by Meta. This flow does not support onboarding a number still using the WhatsApp Business App; do not assume the same number can be used in both.
1

Start the connection

Open the agent’s Connect page and select WhatsApp → Connect. Allow the Meta sign-in window to open.
2

Complete Meta signup

Sign in to the authorized Meta account, choose the intended business account and phone number, and complete the requested verification and permissions. Keep the Jaaxis page open until the flow returns.
3

Check the connected number

Open WhatsApp → Manage. Confirm the business name, phone number, and Connected badge match your intended account.
4

Test customer messages

Send a test message from another WhatsApp account to that number. Open Inbox and confirm the incoming message and agent response. Pause the agent, send a human reply, and verify receipt on the customer side before resuming.

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Reply limits and maintenance

When Jaaxis shows the Meta 24-hour reply-window notice, follow the channel guidance instead of repeatedly retrying. See Human replies. Use Manage to inspect the connection or disconnect it. Disconnecting stops this agent from using the connection; verify the intended agent and number first. If signup fails, confirm that Meta verification finished, the number belongs to the selected business account, and browser pop-ups are allowed. Never send credentials or verification codes to support.