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Team access is assigned separately for each agent. Open the agent, select Settings, then find Team.

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Roles

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Invite a member

1

Open Team settings

Sign in as the agent owner or an Admin. From Agents, open the agent, select Settings, and open Team.
2

Enter the teammate's details

Select Add member, enter the teammate’s email address, and choose Admin or Support. Review the role description before continuing.
3

Send the invitation

Select Send invitation. The teammate appears in the Team table with (Pending) beside the selected role, and Jaaxis sends the invitation to that email address.
4

Confirm access

Ask the teammate to open the invitation and sign in to Jaaxis. After acceptance, (Pending) disappears and the teammate can open this agent with the permissions assigned to their role.
You can update a member’s role, remove a member, or cancel a pending invitation from the same table.
Removing a member immediately revokes their access to that agent. It does not delete conversations or content they previously created.
Review team membership after staffing changes and avoid shared user accounts.