Where do I edit the agent's knowledge or persona?
Where do I edit the agent's knowledge or persona?
Ask the Assistant. Training shows Instructions, Knowledge, and Scenarios for review. The old Text, Q&A, Persona, and Trained editors are no longer the setup path.
Does the Assistant ask before making changes?
Does the Assistant ask before making changes?
There is no approval-mode menu or pending-change queue. The Assistant configures, tests, and makes requested changes live. For advice only, explicitly ask it not to change anything.
Why does my agent show Start migration?
Why does my agent show Start migration?
It uses the earlier setup. Start migration to work on a replacement while the original continues answering. Review and test the result, then use Replace when ready. See Manage knowledge.
Why can't a teammate open an agent or the Assistant?
Why can't a teammate open an agent or the Assistant?
Check the selected organization and the member’s per-agent permissions. Assistant requires Inbox, Training & Preview, and Connect & Settings as well as its own switch.
Which agents can an MCP connection use?
Which agents can an MCP connection use?
Agents in its selected organization on which you have Assistant permission, including received agents. Remote MCP cannot edit setup files; use the CLI or Dashboard Assistant.
Can my agent reply in Traditional Chinese?
Can my agent reply in Traditional Chinese?
Yes. Tell the Assistant which language behavior you need and test it. A Chinese-language account’s new agent starts with a Traditional Chinese instruction, which can be edited.
How do I stop replies to one customer?
How do I stop replies to one customer?
Open the conversation in Inbox and choose Pause. Resume when the agent can continue. Resuming does not reopen a closed channel reply window.
Will Preview only simulate actions?
Will Preview only simulate actions?
No. Preview may call real connected actions. Use harmless test records and inspect the real result.
Can I undo a change?
Can I undo a change?
Ask the Assistant to restore the specific setup. This cannot unsend messages or reverse completed external actions. Archive conversations you need to retain instead of deleting them.