Will my agent invent an answer?
Will my agent invent an answer?
Jaaxis is designed to answer from the knowledge you provide and decline or forward when relevant knowledge is missing. You must still test representative and edge-case questions before going live.
Can one agent use several channels?
Can one agent use several channels?
Yes. Supported website and messaging channels can feed the same agent and inbox. Test each channel independently after connecting it.
Can the agent reply in Traditional Chinese?
Can the agent reply in Traditional Chinese?
Yes. It normally matches the customer’s language. Add an explicit Traditional Chinese rule when your business requires it for every reply.
How do I stop automated replies for one customer?
How do I stop automated replies for one customer?
Open the conversation in Inbox and choose Pause. Resume only when the agent can continue safely.
Why can't I add knowledge?
Why can't I add knowledge?
Check the source input, file type and 15 MB limit, your role, and the account’s remaining credits.
How do I change MCP access?
How do I change MCP access?
Remove and reconnect the Jaaxis MCP from the AI client, then choose a new scope during browser consent.
Are the Dashboard Assistant and customer agent the same?
Are the Dashboard Assistant and customer agent the same?
No. The Dashboard Assistant helps a merchant manage Jaaxis. A customer-facing agent answers customers through connected channels.
Should I delete or archive a conversation?
Should I delete or archive a conversation?
Archive when you may need the history. Delete only when you intend to remove it permanently.