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Use the chat iframe when the conversation should remain visible inside a page instead of opening from a floating button.
1

Open the iframe settings

From Agents, open the agent, select Connect, and choose Chat iframe → Manage. The generated embed code is unique to this agent.
2

Allow the website domain

Under the allowed-domain section, add each website domain that will host the iframe. Add production and staging domains separately, then select Save.
3

Copy the generated code

Copy the complete code shown under Paste this script where you want the agent to appear without changing the agent identifier or script URL.
4

Place and size the iframe

Paste the code into the intended support page or application layout. Give its containing element an explicit width and height so the chat area has visible space.
5

Publish and verify

Deploy the page on an allowed domain, open it in a private browser window, and send a message. The chat window should load inside the page and the new conversation should appear in the Jaaxis inbox.

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Widget or iframe?

  • Choose the widget for a floating, collapsible chat available across many pages.
  • Choose the iframe for a dedicated support area, portal page, or fixed layout region.
An iframe on a domain that is not allowed will not provide the intended customer experience. Add each production and staging origin explicitly.