Email turns incoming customer mail into Jaaxis conversations and sends human or agent replies back by email.
Set up forwarding
Optional custom sending address
Without a custom address, replies use the agent email. To send from your own domain, add the desired address and publish the DNS records shown by Jaaxis. Wait until SPF and DKIM are both verified before relying on the address.
DNS updates can take time to propagate. Copy host names and values exactly; your DNS provider may add the domain suffix automatically.
Block unwanted senders
Add sender-address keywords such as automated or promotional patterns that should be ignored. Use narrow terms to avoid blocking real customers.
Final test
Reply from Jaaxis and confirm the customer receives the message from the expected address. Then reply from the customer’s mailbox and confirm the new message returns to the same conversation.
Do not forward internal mailboxes that contain private company correspondence unrelated to customer support.
