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Connect channels after your agent answers core questions correctly in Preview.

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Available customer channels

Store connections are documented separately because they supply business information and order actions rather than customer messages.

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Before connecting

  • Finish a representative Preview test.
  • Sign in with an account that can administer the third-party channel.
  • Decide which Jaaxis agent should own the connection.
  • Prepare any credentials shown by the Jaaxis connection wizard.
  • Confirm your team understands when to take over in the inbox.
A third-party page, account, or Official Account may only be available to one Jaaxis agent at a time. Check existing connections before moving it.

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Verify every connection

Send a real test message from the customer side. Confirm it appears under Inbox, receives the expected automated response, and accepts a human reply from Jaaxis. Do not rely only on a “Connected” badge.

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Reply timing and split messages

Ask the Assistant to configure reply timing and whether supported messaging channels split long replies. There is no Training → Split replies editor. Website chat streams replies and does not split them. For LINE, follow-ups and every additional message after the first can consume your Official Account’s quota. The Assistant explains this when configuring that behavior; the LINE connection card does not show the quota hint. Ask the Assistant to define when connected services should be used. Connecting an account does not by itself configure a booking, spreadsheet, or custom business task.